How to Configure Change Password for OWA 2003/2007/2010 Mixed Environments http://bit.ly/8avxgZ
Making sense of Exchange Logs using ExLogAnalyzer http://bit.ly/8zZHIn
How Much The Average American Can Save On Taxes By Having A Business http://bit.ly/88g00b
Choosing a disk configuration for your Exchange Server 2007 storage http://bit.ly/7rSi3z
Personal Marketing and Social Media http://bit.ly/5uPoYC
Microsoft to issue emergency IE patch Thursday http://bit.ly/8SwtEw
Data Privacy Day: 1/28/10 http://bit.ly/5IPhgW
Support for Windows XP SP2 and Windows 2000 ends on July 13, 2010 http://bit.ly/5YJFuE
I love the new Deployment Assistant http://bit.ly/4Y4Fql
For those who don’t know, I’m the Operations Manager for Azaleos, a Managed Services provider located on the shores of Lake Union in Seattle, WA. We’re currently hiring for the following open positions in operations:
Senior Messaging Engineer
Network Operations Technician I
Network Operations Technician II
If operations isn’t up your alley, check out the careers page for some additional listings in other departments.
Just read an interesting article on startup economics over at Tim Ferriss’ blog, and one of his hints is something I completely agree with: The customer is not always right.
The Customer is Not Always Right — “Fire” High-Maintenance Customers:
Not all customers are created equal. Apply the 80/20 principle to time consumption: What 20% of people are consuming 80% of your time? Put high-maintenance, low-profit customers on auto-pilot—process orders but don’t pursue them or check up on them—and “fire” high-maintenance, high-profit customers by sending a memo detailing how a change in business model requires a few new policies: how often and how to communicate, standardized pricing and order process, etc. Indicate that, for those clients whose needs are incompatible with these new policies, you are happy to introduce other providers. “But what if my largest customer consumes all of my time?” Recognize that 1) without time, you cannot scale your company (and, oftentimes, life) beyond that customer, and 2) people, even good people, will unknowingly abuse your time to the extent that you let them. Set good rules for all involved to minimize back-and-forth and meaningless communication.
Read the whole entry and tell me what you think. [ LINK ]