Identity Guard Sucks
I’m glad they care about my security (they even went so far as to replace my normal e-mail signature with *Protected* in their reply) but why list an e-mail address on your site if the only replies you send are telling customers to call your customer service center? I’m cancelling my service tomorrow and would recommend you don’t even signup in the first place.
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Dear Customer,
We have received your e-mail request to cancel your Identity Guard® membership. In accordance with our security policy, we are unable to accept cancellations via e-mail.
We urge you to reconsider. According to the Federal Trade Commission, identity theft is one of the fastest growing crimes in America. Identity thieves can rob you not only of your money, Time, and credit – they can steal your good reputation. Don’t be left vulnerable to this growing threat. For financial peace of mind, continue your Identity Guard service today.
If you would like to cancel – or learn more about the valuable benefits of your service – please contact our Identity Theft Specialists toll-free at 1-800-452-2541, Monday – Friday 8 a.m. to 11 p.m. and Saturday 9 a.m. to 6 p.m. Eastern Time.
Thank you for choosing Identity Guard.
Sincerely,
A. Mohamed
Identity Guard Member Services
www.identityguard.com
–Original Message–
From: jeremy@phillfam.com
Date: 10/17/2009 1:11:02 PM
To: customersupport@identityguard.com
Subject: RE: Public Record Report Error [#661081]
Great, thanks. How do I cancel my service now?
Jeremy Phillips
*Protected*
—–Original Message—–
From: IDG ICD [mailto:customersupport@identityguard.com]
Sent: Saturday, October 17, 2009 8:45 AM
To: Jeremy Phillips
Subject: Re: Public Record Report Error [#661081]
Member Number: PROTECTED
Dear Valued Member:
Thank you for your email. We understand you have some concerns regarding your online account with Identity Guard. Please contact our Customer Service Department at 1-800-214-4791 so that we may resolve your concern. We apologize for any inconvenience this may have caused you.
We are available Monday through Friday from 8:00 A.M. until 11:00 P.M. Eastern Time and on Saturday from 9:00 A.M. until 6:00 P.M. Eastern Time. Once again thank you for your email. We value you as a customer of Identity Guard.
Sincerely,
C. Perdomo
Identity Guard
Identity Guard Member Services
www.identityguard.com
–Original Message–
From: jeremy@phillfam.com
Date: 10/15/2009 3:57:14 PM
To: customersupport@identityguard.com
Subject: Public Record Report Error
Hello,
I’ve been seeing this error for about 18 hours now.
System Error
We are currently experiencing problems and can not process your request at this time. Please try again later. We are sorry for the inconvenience.
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